Retail Online Upgrade

 

Look! We're Simplifying Your Banking!

We’re making a change for the better! On November 13th, 2020 at 3:00pm, we’ll begin the upgrade to our new level of service. You’ll start to enjoy the benefits starting Monday, November 16th at 8:00am.

During the quick weekend transition, our online and mobile banking systems will be unavailable, but our weekend branch hours will be in effect Saturday, November 14th. Our lobbies will be open 9am to noon that day and you can use our drive-up windows 8:30am to noon.

When you re-enroll in either our NEW personal Online Banking or Mobile Banking system, you’ll have access to these and other features:

  • Mobile check deposits
  • Real-time account alerts
  • Enhanced payments and transfers

For details, see our Overview of New Services.

Have questions about our upgrade? Just call or visit your local branch and we will be happy to help. Also, we have provided a Frequently Asked Questions section at the bottom of this page to answer some immediate questions you may have.

Important Dates and What You Need to Do Now

There are three things that you will have to set up again in the new system:

  • Bill Pay
  • Scheduled internal transfers
  • Alerts

Bill Pay: You will need to re-enroll your current payees and scheduled payments into the new Bill Pay system. Take the time now to go into Bill Pay and record any current payees and scheduled payments. Click here for a Bill Pay Worksheet that will help you list your current vendors. If you need instructions on how to locate your payee information in the current system, here is a document to guide you: Bill Pay Instructions.

Internal Transfers: Scheduled internal transfers between accounts through online banking will need to be set up again. Take time now to record any scheduled transfers you may have. If you need instructions on how to locate your balance transfer information in the current system, here is a document to guide you: Transfer Instructions.

Alerts: Balance alerts that you are currently receiving will need to be set up again. Take time now to make note of any alerts you may have set up. The new system will have several intuitive alerts for you to use!

The two most important dates are November 13, 2020, and November 16, 2020.

  • On Friday November 13th, you do not have to do anything but be aware our current online and mobile banking systems will be unavailable as we upgrade.
  • On Monday November 16th, you will have to re-enroll in our new online banking site at www. FirstFedDelta.bank. If you prefer mobile banking, you will have to download our new Simply Mobile® app and re-enroll using the app.

If you need any assistance whatsoever, please do not hesitate to visit or call your local branch. We are ready to help!

Timeline

The following table summarizes important dates impacting all customers and those using our current bill pay system:

DateAll Retail Online and Mobile Banking UsersBill Pay Users
Today Record any transfers and alerts. Record any payees and payments.
October 30, 2020   New bill pay users cannot sign up for services until after upgrade.
November 11, 2020 Current mobile app will no longer be available for download.  
November 12, 2020   Bill payments will be unavailable after this date until upgrade.
November 13, 2020 Retail Online and Mobile Banking will be unavailable starting at 3pm EST until November 16, 2020 at 8am EST. Retail Online and Mobile Banking will be unavailable starting at 3pm EST until November 16, 2020 at 8am EST. 
November 16, 2020 After 8am, re-enroll in our new retail online banking site or download our new app and re-enroll using the app. After 8am, re-enroll in new Bill Pay system and set up vendors for payment. 
November 18, 2020 Mobile check deposit available.  
December 1, 2020 Even more services available!  

An Overview of New and Upgraded Services

You can have both: the friendly service of a local community bank and the convenient features of a large national bank. We think you’ll agree that a brief weekend upgrade is worth the many new services you’ll soon enjoy. Look at this list!

Mobile Deposit

Have a check to deposit? Now you can use your smart phone camera to snap a picture of the front and endorsed back of the check. Then, use Mobile Deposit to send us those photos and we’ll deposit the check into your account.
You can see your deposit transactions in real time using Internet Banking. Your check images will be available within two hours of the deposit submission, 7am to 7pm. The app will also provide 30 days of Mobile Deposit history.

Real Time Notification Alerts

Would you like instant notifications on your account? Now you can set alerts to signal that your account balance has fallen below a certain amount or when specific transactions you identify affect your account.
For added security, you can request alerts if someone tries to log into your account or change your account information.

Internal Transfers and Loan Payments

Want to move money from one account to another? Just set up a one-time transfer. Select the funding and recipient accounts, enter the amount to transfer, and instantly push money from one account to another.
Need to move money on a regular basis or make scheduled payments on your First Fed Delta loan? Set up a recurring transfer to another account. Pick the funding and recipient accounts, then choose the amount and frequency of your transfers. Your funds will be moved automatically on the dates you select.

External Transfers

When you need to move funds to another financial institution, you’ll like our new external transfer option. Use it to set up a one-time or recurring transfer to accounts at participating institutions.

Bill Pay

Our new Bill Pay system will make it easier to pay your monthly bills from one convenient location. You can set up your payees, choose the accounts you pay from, and schedule payments through Retail Online and the new First Fed Delta Mobile Banking app.
Accessible ATM Searches
Need cash while you’re out of town? You can find surcharge-free ATMs with our All Point ATM locator. It’s part of our new Simply Mobile® banking app.

Accessible ATM Searches

Out of town and need some quick cash? Our new All Point ATM locator within our new Simply Mobile® banking app will help you find an ATM giving you access to your cash without the ATM surcharge!

Card Manager

With Card Manager, you can turn your credit or debit card on or off, choose spending limits and acceptable merchant types, and set a distance usage for your card, all with the touch of a button. You can even use it to report your card lost or stolen. Card Manager will be included in our new Mobile Banking app.

But wait, there's more! Visit here later for new payment services coming in December!

Frequently Asked Questions

Q: I only use Online Banking and not mobile banking, will I be impacted?
A: Yes. This upgrade includes a new look and feel for both Retail Online and Mobile Banking users along with the new available services. The scheduled downtime for upgrades will affect Online Banking website as well as the mobile app. On November 16, you will be able to re-enroll in Online Banking and the new mobile banking app.


Q: How long will I be unable to use online or mobile banking?
A: The transition will take only one weekend, from Friday, November 13, 2020 at 3:00pm EST until Monday, November 16, 2020 at 8:00am EST. Online and Mobile Banking will be unavailable for that weekend.


Q: Why must I re-enroll in the new website when I am already enrolled now?
A: Our upgraded Online Banking website will take advantage of new technology, so it’s not connected to the current online banking site. But don’t worry! We’re here to help you with any questions you may have.


Q: Will the need to re-enroll my Bill Pay payments and payees affect payments I set up on the vendor's website?
A: No. Our upcoming changes will not affect payments set up within the vendor's system – those that "pull" money from your account. Your enrollment in the new Bill Pay is necessary only to re-establish your payees and scheduled payments within our Online Banking system so you can "push" money to your vendors.


Q: What do I do with my current mobile app?

A: The current mobile app will no longer be available for download as of November 11th. The app will continue to work until Friday, November 13th at 3pm EST. After that time, please delete the app from your smart device. The new app will be available for download beginning November 12th, but will not function until November 16th at 8am EST.


Q: Can I re-enroll in the new mobile app without first enrolling in Online Banking?
A: Yes. You can enroll in the new mobile app on its own. You’re not required to enroll in Online Banking first. However, we do believe you’d enjoy the new Online Banking experience.


Q: Is the entire bank shut down the weekend of the 13th through 16th?
A: No. All our banking locations will still be open regular hours Friday, Saturday and Monday. ATMs will also function as normal. Your account will not be shut down. Only Online and Mobile Banking - including Bill Pay payments, internal balance transfers and alerts - will be unavailable.


Q: Can I still use my debit/ATM card?
Absolutely! Your card will work as usual, except for Purchase Rewards. Also, fraud alerts on your debit card will be unaffected.


Q. What happens to my Purchase Rewards?
A. Unfortunately, this program will not be continued. Any redeemed rewards will be paid out in October 2020.


Q: Can I still use my debit/ATM card?
Absolutely! Your card will work as usual, except for Purchase Rewards. Also, fraud alerts on your debit card will be unaffected.


Q. I keep seeing "Retail Online" but what does this mean?
A. Retail is simply a way to contrast with Business banking. What this means is "retail" affects banking products for persons as opposed to banking products for businesses. When you see "retail" just think "personal."


Q. Who do I call if I have problems or questions?
A. We will have “all hands on deck” the week of November 16th. Call or stop in to any branch and we'll be glad to help.

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