Look! We're Simplifying Your Banking!
We’re making a change for the better! On November 13th, 2020 at 3:00pm, we’ll begin the upgrade to our new level of service. You’ll start to enjoy the benefits starting Monday, November 16th at 8:00am.
During the quick weekend transition, our online and mobile banking systems will be unavailable, but our weekend branch hours will be in effect Saturday, November 14th. Our lobbies will be open 9am to noon that day and you can use our drive-up windows 8:30am to noon.
When you re-enroll in either our NEW personal Online Banking or Mobile Banking system, you’ll have access to these and other features:
For details, see our Overview of New Services.
Have questions about our upgrade? Just call or visit your local branch and we will be happy to help. Also, we have provided a Frequently Asked Questions section at the bottom of this page to answer some immediate questions you may have.
Important Dates and What You Need to Do Now
There are three things that you will have to set up again in the new system:
Bill Pay: You will need to re-enroll your current payees and scheduled payments into the new Bill Pay system. Take the time now to go into Bill Pay and record any current payees and scheduled payments. Click here for a Bill Pay Worksheet that will help you list your current vendors. If you need instructions on how to locate your payee information in the current system, here is a document to guide you: Bill Pay Instructions.
Internal Transfers: Scheduled internal transfers between accounts through online banking will need to be set up again. Take time now to record any scheduled transfers you may have. If you need instructions on how to locate your balance transfer information in the current system, here is a document to guide you: Transfer Instructions.
Alerts: Balance alerts that you are currently receiving will need to be set up again. Take time now to make note of any alerts you may have set up. The new system will have several intuitive alerts for you to use!
The two most important dates are November 13, 2020, and November 16, 2020.
If you need any assistance whatsoever, please do not hesitate to visit or call your local branch. We are ready to help!
The following table summarizes important dates impacting all customers and those using our current bill pay system:
You can have both: the friendly service of a local community bank and the convenient features of a large national bank. We think you’ll agree that a brief weekend upgrade is worth the many new services you’ll soon enjoy. Look at this list!
Have a check to deposit? Now you can use your smart phone camera to snap a picture of the front and endorsed back of the check. Then, use Mobile Deposit to send us those photos and we’ll deposit the check into your account.
Real Time Notification Alerts
Would you like instant notifications on your account? Now you can set alerts to signal that your account balance has fallen below a certain amount or when specific transactions you identify affect your account.
Internal Transfers and Loan Payments
Want to move money from one account to another? Just set up a one-time transfer. Select the funding and recipient accounts, enter the amount to transfer, and instantly push money from one account to another.
When you need to move funds to another financial institution, you’ll like our new external transfer option. Use it to set up a one-time or recurring transfer to accounts at participating institutions.
Our new Bill Pay system will make it easier to pay your monthly bills from one convenient location. You can set up your payees, choose the accounts you pay from, and schedule payments through Retail Online and the new First Fed Delta Mobile Banking app.
Accessible ATM Searches
Out of town and need some quick cash? Our new All Point ATM locator within our new Simply Mobile® banking app will help you find an ATM giving you access to your cash without the ATM surcharge!
With Card Manager, you can turn your credit or debit card on or off, choose spending limits and acceptable merchant types, and set a distance usage for your card, all with the touch of a button. You can even use it to report your card lost or stolen. Card Manager will be included in our new Mobile Banking app.
But wait, there's more! Visit here later for new payment services coming in December!
Q: I only use Online Banking and not mobile banking, will I be impacted?